Frequently Asked Questions


If you’ve ended up here, it’s because you still have questions or aren’t quite sure about something! We’ve put together a list of the most frequently asked questions, so feel free to browse, and if you’re still unclear, please just drop us a line or call and we’ll sort it out.

Where can we find you in Val d’Isere?

We’re based in a cosy little office in the Portillo building at the far end of the entrance hall. Just one bus stop down from the main bus station heading towards La Daille or a 3 minute walk. We’re there every evening between 5-7pm and we have a well-stocked fridge, so please don’t hesitate to come and see us! We’ll be delighted to chat over a glass of wine.

Outside those hours, you can call us on +33 6 46 18 64 13 or email us at

Where is your meeting point in the mornings?

All of our off-piste groups meet at the bottom of Bellevarde to the left of the Solaise Express lift if you are looking towards Solaise.

If you have your back to the lift pass sales office at the bottom of Bellevarde, we’re on the snowfront just in front of you.

Please be there for 8.50am so that we can be ready to leave at 9am – remember that if you’re not there on time the group will go without you!!

If I book privately, do the same rules apply?

No – you can start later if you prefer and your instructor will meet you wherever is most convenient for you.

I’ve never skied off-piste before and I’m a bit nervous but I’d love to give it a go. What sort of level do I need to be and can I join one of your groups?

You need to be a confident parallel skier on piste who is able to link a series of reasonably short-medium radius turns without any difficulty.

You also need to reasonably fit, because you will inevitably fall over quite a lot during your first few forays (don’t kid yourself otherwise!) and it can be pretty exhausting.

However, don’t worry, we’ve all been there! Our “introduction to off-piste” groups are specially designed to cater for first time nerves and will mix up a bit of piste skiing and some technique before trying out some of the gentler off-piste runs.

What about safety equipment for off-piste skiing?

We require all our off-piste skiers to be equipped with an avalanche transceiver that we will supply unless you have one of your own. We also strongly recommend a helmet and a backpack with shovel and probe. An airbag is entirely optional.

I’ve never done any ski touring either, but I’d like to try – how does that work?

Touring is a regular part of our off-piste group programme, but it depends on a number of things including first and foremost, the conditions.

If it snows every day for a week and we can ski powder without having to walk, we probably won’t walk unless the group particularly wants to. Even then, it will be at the discretion of the guide who will decide if it is appropriate or not.

If it is, he will let you know enough in advance that you can hire the right equipment (touring skis and skins) if you don’t already have your own. Beyond that, all you need is a reasonable level of fitness, a decent backpack and plenty of water!

Where is the best place to hire equipment?

We recommend the Mountain Pro Shop (just next door to Iseran Traiteur) for most ski equipment, and especially touring equipment.

For snowboard kit, try Misty Fly who are on the main town square (top left hand corner). In both instances, if you say you’re an iSki client, you’ll be eligible for a discount.

How about booking and payment?

You’ve got lots of choices! You can book via email, telephone or in person at the shop.

Whilst it’s better to book in advance, especially during school holiday periods, you can always book at the last minute, especially for off-piste groups. We have groups going out every day, so if there’s a space in a group that suits you, we’ll take you.

You also have several choices for payment. We can take advance credit card bookings over the phone, or in person at the shop, or you can of course pay in cash or with a Euro cheque. If you pay by cash or cheque, you have the option of paying your instructor directly if you prefer.

At busy times, we usually recommend a credit card booking over the phone, as it guarantees your instructor.

If you have any other questions, please feel free to get in touch

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